Experience ‘17

Join the Digital Workplace Revolution

What to Expect Register Why Attend Sponsors Contact

FRANKFURT

November 7th - November 9th

Creating a Digital Workplace is about making end users more productive by enabling an IT team that can predict, prevent and pro-actively address issues at lightspeed. Are you ready to meet the demands of the modern workplace while delivering better experience? Join our Revolution!

Keynote Speakers

Discover the hottest trends shaping the future of the digital workplace | See the latest innovation for end-user experience management | Learn how forward-thinking IT leaders are optimizing end-user experience and driving major results

Guest Speaker

Herbert Fandel

Football referee & music school director

Herbert Fandel ist Vorsitzender des DFB Schiedsrichter Ausschusses, Mitglied der UEFA Schiedsrichter Kommission und von Beruf Konzertpianist und Kulturamtsleiter. In seiner aktiven Zeit von 1979 bis 2009 war er ein international anerkannter FIFA Schiedsrichter und wurde 2008 zum Vizeweltschiedsrichter gewählt. Er leitete 2007 das Champions League Finale in Athen und 2006 das UEFA Cup Finale in Eindhoven. Insgesamt 4x wurde er zum Schiedsrichter des Jahres in Deutschland ernannt und leitete 2004 und 2006 das Deutsche Pokal Finale in Berlin.

Herbert Fandel

Venue

Dorint Pallas
Auguste-Viktoria-Straße 15
65185 Wiesbaden, Germany

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Agenda

November 7thNovember 8thNovember 9th
  • Registration & Networking Lunch

  • Reinventing The Workplace Of Tomorrow

    Traditional IT workplaces have been built upon assumptions of what an end user requires to get his job done. Any deviation creates incident and problems that IT is forced to fix in reactive mode. In this keynote, we will explore how this old approach is dead. Users are a critical part of a productive workplace and IT teams must put in place a new set of transparent technologies to make sure problems are addressed before they happen. Users and automation systems optimizing each other for continuous improvement - to build the workplace of the future.

    Pedro Bados, Co-Founder & CEO @ Nexthink
    Samuele Gantner, VP Products @ Nexthink
    Sébastien Baehni, VP Engineering @ Nexthink
  • Automation in the Digital Workplace

    Richard Umney, Head of Chief Architects @ Computacenter
  • Überwachung und Steuerung der Servicequalität mit Nexthink Scoring

    Felix del Mestre, Leiter Service Control @ Commerzbank AG
  • Meet A Nexthinker, Sponsor Exhibition & Live Demos

  • Next Generation IT Services

    Nabil Khokhar, End-user Experience Lead @ Glencore International AG
  • Special Guest Speaker

    Der Schiedsrichter ist während der 90 Minuten Chef einer Firma. Er übt eine Führungstätigkeit aus, die von Millionen von Menschen beäugt wird und ständiger Kritik ausgesetzt ist. Seine Entscheidungen müssen klar und transparent sein mit dem Ziel, das Beste für die Firma zu tun. Dabei darf er sich nicht scheuen unpopulär vorzugehen und entsprechende Grenzen zu formulieren. Das Wohl der Firma, der Fußball, muss im Mittelpunkt stehen.
    Um als Schiedsrichter Erfolg haben zu können, muss man mit Kritik umgehen können und klare Standpunkte, auch gegen Widerstände, vertreten. Fehler sind dabei manchmal, trotz größter Anstrengungen, unausweichlich. Dies zu akzeptieren und dennoch immer wieder hart an einer Fehlerlosigkeit zu arbeiten, ist einer der schwierigsten Prozesse auf dem Weg an die Spitze.

    Herbert Fandel, Football referee & music school director
  • Customer Awards & Close

  • Cocktail Reception

  • Dinner and Partner Awards

  • Experience @ FEV

    Bernd Kuchenbuch, Abteilungsleiter Service Delivery IT @ FEV
  • Steigerung der Kundenzufriedenheit in der Rolle des internen IT Providers - Einführung von Nexthink bei hansgrohe

    Thorsten Walther, Teamlead IT Service Delivery International @ Hansgrohe
    Henning Kupfer, Bereichsleiter Client Management @ Consulting4IT
  • Break & Networking

  • Ein Jahr als Nexthink Kunde

    Matthias Schulz, Technical Operations Manager @ Carl Zeiss AG
  • Nexthink im Kontext von Compliance und Security am Beispiel eines typischen Mittelständlers

    Paul-Dieter Betz, Leiter IT Clientmanagement / Beauftragter für Informationssicherheit @ Gebr. Heller Maschinenfabrik
  • Closing

  • Networking Lunch

  • Workshop Sessions begin

The Business Case track will demonstrate the strength of the solution in three major areas:

  • Quality of Services: minimize disruption for your end users, increase end-user productivity, save time for your IT teams
  • Business Compliance: decrease security and compliance risks
  • Business Intelligence: save time for your teams, reduce end-user costs, lower operational risks on projects, minimize disruption for your end-users
  • Course Introduction

  • Introduction to Nexthink

  • Break

  • Quality of Service

  • Accelerate resolution of incidents and problems with accurate diagnostics

    Learning goals:

    • Know how to find the data that allows L1, L2, L3 to diagnose and resolve incidents faster
    • Know how the L1 process can be streamlined by presenting this data within existing ticketing tools
    • Know how to train L2 and L3 to use the Finder during incident analysis to quickly scope the situation and understand what the probable cause could be
    • Know how to identify other impacted users in order to further reduce the number of open incidents
    • Know how properly embedding assisted-service can further decrease the resolution time by automating time consuming actions taken by the support team

    Main features:

    • Current solutions for L1 (mostly integrations) and L2/L3 (Finder)
    • Automation module (assisted service)
  • Dramatically reduce the number of user incidents

    Learning goals:

    • Know how to change the organization to create a proactive team with existing resources
    • Know how to use the Automation module to further decrease incidents

    Main features:

    • Proactive problem management
    • Automation module (self-service, self-healing)
  • Break

  • Continuously measure and improve end-user satisfaction with critical IT services

    Learning goals:

    • Know how to monitor the quality of internal IT services and be notified in case of outages
    • Know how to complement the technical measurements by continuously validating the satisfaction level of end-users and obtaining suggestions on how to improve productivity
    • Know how to proactively notify users about outages to decrease productivity loss and frustration

    Main features:

    • Technically measure service availability
    • Measure user satisfaction and productivity (EUF)
    • (future) Notify users about outages
  • Compliance

  • Ensure compliance of your endpoint configurations and seamless patching control

    Learning goals:

    • Know how to identify preventative and detective controls that Nexthink can contribute to, inline with the relevant compliance framework
    • Know how to obtain alerts and reports concerning the compliance level of departments and locations
    • Understand how to ensure that this information can be used within the IT processes in order to reach the expected compliance level
    • Assess the end-points vulnerabilities from a patch and versioning management perspective
    • Know how self-healing and mass-healing can be used to automatically fix compliance problems

    Main features:

    • Compliance scores, dashboards, digests
    • Automation module (self-healing, mass-healing)
    • Per-device/user analysis in Finder
  • Official End of Day 2

  • Meet Nexthink

The Technical track will expand your technical knowledge of the solution through various workshops:

  • From the proper installation, to its maintenance, get the most of Nexthink from the technical perspective
  • Course Introduction

  • Project Management

  • Elements and best practices to consider before a typical Nexthink deployment in an Infrastructure

    Learning goals:

    • Know how to conduct a Nexthink deployment project
    • Know how to consider and integrate all Technical, Operational and Functional aspects for a future deployment
  • Break

  • Architectures & Deployment

  • Deploy Nexthink by following recommended design architectures

    Learning goals:

    • Understand what are the recommended design architectures
    • Know how to install Nexthink by taking into account all the Technical, Operational and Functional aspect
  • Break

  • Integration

  • Integrate Nexthink in other IT support platforms

    Learning goals:

    • Understand what are the key principles on the integration of Nexthink
    • Know how to integrate Nexthink with ServiceNow and Splunk
  • Official End of Day 2

  • Meet Nexthink

The Business Case track will demonstrate the strength of the solution in three major areas:

  • Quality of Services: minimize disruption for your end users, increase end-user productivity, save time for your IT teams
  • Business Compliance: decrease security and compliance risks
  • Business Intelligence: save time for your teams, reduce end-user costs, lower operational risks on projects, minimize disruption for your end-users
  • Introduction

  • Validate policy enforcements and detect policy breaches related to end-user activities

    Learning goals:

    • Know how to monitor dangerous end-user activities with Nexthink
    • Understand how to efficiently address the Insider Threat problematic with Nexthink
    • Know how to handle the additional information provided by the Nexthink Library
    • Know how to embed the resulting alerts within corporate processes to ensure proper follow up and analysis

    Main features:

    • Alerts
    • Dashboards
    • Application library
  • React faster by performing forensic analysis across all historical end-user activities

    Learning goals:

    • Know what data Nexthink collects which can be used in the context of a historical analysis
    • Know how to use advanced Finder features such as network activity, web activity, user and device view timelines to explore historical data
    • Know how to perform root cause analysis and collect evidences to identify the origin of the breach
    • Assess the extent of the breach to proactively take global remediation actions

    Main features:

    • Finder
  • Break

  • Intelligence

  • Reduce cost based on real software and hardware needs and usage

    Learning goals:

    • Know how to conduct a usage-based hardware renewal process to save money by decreasing the number of new devices to purchase and improve experience by smartly allocating hardware
    • Know how to save money by minimizing the number of unused software licenses (for both installed applications as well as cloud services) and ensure software compliance
    • Know how to use Nexthink to perform internal chargeback related to service consumption

    Main features:

    • Scores
    • Dashboards
    • Software metering
  • Manage your IT infrastructure with real-time end-user asset and dependency data

    Learning goals:

    • Understand what data is collected by Nexthink and Know how to use search and investigations to retrieve data to answer a variety of questions.
    • Know what benefits can be obtained by integrating Nexthink with third party systems (CMDBs for instance) to better deliver various IT processes
    • Know how to import Nexthink Library packs to answer a variety of needs
    • Know how to retrieve additional data from endpoints through the Automation module
    • Know how to complement technical data by asking targeted questions to end users

    Main features:

    • Portal dashboard / investigations
    • Library packs
    • Integrations
    • Automation module (on-demand data)
  • Lunch

  • Intelligence

  • Mitigate operational risks related to projects and transformations with instant visibility and impact analysis (Part 1)

    Learning goals:

    • Know how ensure success in all phases of large projects:
      • Obtaining correct and up-to-date information useful for planning a project
      • Track the project status and monitor key health indicators to be quickly informed of problems and take corrective action
      • Monitor satisfaction and adoption during and after the project to ensure user productivity
    • Know how this can be applied to concrete problems such as:
      • Windows migration
      • Office 365 migration
    • Know how to embed Nexthink in the daily change management process to:
      • Correctly scope the impact and risk of a change
      • Monitor the rollout of the change
      • Validate that the change is not introducing problems in the environment

    Main features:

    • Dashboards
    • Library content
    • Search
  • Break

  • Mitigate operational risks related to projects and transformations with instant visibility and impact analysis (Part 2)

  • Break

  • Nexthink 6.6 to 6.1x

  • Wrap up & Next step

The Technical track will expand your technical knowledge of the solution through various workshops:

  • From the proper installation, to its maintenance, get the most of Nexthink from the technical perspective
  • Introduction

  • NXQL

    Learning goals:

    • Understand the NXQL Language
    • Know how to use the NXQL Language (i.e. The editor)
  • Break

  • Scoring

    Learning goals:

    • Understand the scores concept
    • Understand what is the recommended approach to build a score
    • Know how to create scores
  • Lunch

  • Automation

    Learning goals:

    • Understand Principles of the Automation module
    • Know how to handle and setup the remediation
    • Know how to handle on-demand data
  • Break

  • Review & Maintain Nexthink

    Learning goals:

    • Know how to review the Infrastructure from the Technical, Operational and Functional point of view
    • Know how to review the quality and the accuracy of computed data
  • Break

  • Nexthink 6.6 to 6.1x

  • Wrap up & Next step

Pedro Bados

Meet a Nexthinker

Do you have questions you always wanted to ask a Nexthinker?
Experience ‘17 is the perfect opportunity for this. You can directly book today to secure a meeting during the event.

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Sponsors

Experience ‘17 would not be possible without the precious help of our sponsors and Nexthink would like to thank them warmly.

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