- Overview of automation capabilities within Nexthink
- Benefits of automating IT tasks like efficiency, accuracy, and scalability
- Comprehensive guide to the Workflows module
- Best practices for creating and managing workflows
- Use cases like automating routine IT support tasks
- Basics of alerts and webhooks and their role in IT automation
- Best practices for integrating Nexthink with an incident management system
- Use cases like setting up an alert and webhook for automatic ticket creation
- Nexthink APIs and their applications
- Best practices for automating data sync between Nexthink and external systems
- Use cases like integrating chatbots with Nexthink with NQL and Remote Action APIs
About This Learning Path
Drawing from the expertise of our seasoned consultants, this curated program delivers practical guidance to unlock the full potential of Nexthink’s automation capabilities. Blending self-paced eLearning with an in-person, instructor-led session at Experience, this comprehensive path culminates in a recognized Nexthink certification. Why is this a sprint? You’ll gain access to eLearning courses to complete 2 weeks before a 3-hour session at Experience Boston (15 October). Upon completion, you will put your knowledge to the test with a certification exam online in the days following Experience. Pass the exam to achieve Certified Nexthink Practitioner in DEX Automation!
Seize the opportunity to learn from industry-leading DEX experts and connect with peers—available exclusively at Experience. Don’t miss this chance to expand your dimensions with DEX. Seats are limited!
DEX Automation Sprint
What you’ll learn
Introduction to IT automation with Nexthink
Mastering automation with Workflows
Leveraging Service Desk with Alerts and Webhooks
Putting Nexthink API in action
Who will benefit?
If you ensure the standardization and consistency of Nexthink data, the DEX Automation Sprint is for you.
If you continuously monitor hard metrics and sentiment data to proactively identify issues, the DEX Automation Sprint is for you.
If you educate and inform across the DEXOps team, the wider IT department, and development team responsible for APIs and third-party integrations, the DEX Automation Sprint is for you.
How This Learning Path Works
The basics
The Sprint begins 2 weeks prior to Experience Boston with eLearning prerequisites on Nexthink Learn followed by a 3-hour session led by our seasoned consultants at the conference in Boston (15 Oct.). An exam will be available on Learn following the event.
Blended learning approach
By integrating eLearning prerequisites with an instructor-led session at Experience, you can enhance your knowledge through online portal courses while also engaging in peer interactions in a practitioner environment.
 |
eLearning courses Complete prerequisites on Nexthink Learn before attending Experience Boston. |
 |
Instructor-led session Engage with our expert Nexthink consultants. |
 |
Peer learning Network and gain insights from Nexthink practitioners like you. |
 |
Certification To achieve certification, the final step is to successfully complete an exam on Nexthink Learn. |
Meet the Instructors
 |
Stephen Clarke |
 |
Sorin Gancea |
Meet the Instructors
Stephen Clarke
Principal Professional Services Consultant
With 17 years of experience as a software consultant, I have dedicated nearly eight years at Nexthink, where I've specialized in data analytics and custom integrations. My expertise in Digital Employee Experience (DEX) strategy has been instrumental in guiding over 60 customers through successful implementations and improvements. My deep understanding of technology and customer needs has consistently driven impactful results. I am passionate about leveraging data to create seamless, customized solutions that enhance business outcomes.
Sorin Gancea
Senior Consultant, Professional Services
With over 25 years of experience in IT, I’ve dedicated the past 6 years to working with Nexthink to implement, improve, and strategize DEX solutions. My expertise has been sought by more than 35 companies worldwide, making me a recognized DEX expert. I’ve successfully navigated complex IT environments and delivered innovative DEX strategies that have driven significant business value. I was born less than 100 miles from Dracula's castle so be aware and keep some garlic with you!