- Learn the benefits of DEX for you and your business
- Build a DEX-driven organization
- Transform from ticket-driven IT to user-centric IT
- Understand the DEX Maturity Model
- Uncover the organization behind the DEXOps center
- Identify the key use cases at each level of maturity and the supporting processes
- Track value at each level
- Apply see, diagnose, and fix at scale
- Moving through the maturity model
- Roles and responsibilities in a DEX-driven IT
- Measure and demonstrate value
- Importance of DEX governance
- Need for cross-functional alignment
- Risk of not building trust
About This Learning Path
The DEX Transformation Sprint program distills insights from our seasoned consultants, offering practical guidance to elevate your DEX maturity. Blending self-paced eLearning with an in-person, instructor-led session at Experience, this comprehensive path culminates in a recognized Nexthink certification. Why is this a sprint? You’ll gain access to eLearning courses to complete 2 weeks before a 3-hour session at Experience Boston (15 October). Upon completion, you will put your knowledge to the test with a certification exam online in the days following Experience. Pass the exam to achieve Certified Nexthink Professional in DEX Transformation!
Seize the opportunity to learn from industry-leading DEX experts and connect with peers on this transformative journey—available exclusively at Experience. Don’t miss this chance to expand your dimensions with DEX. Seats are limited!
DEX Transformation Sprint
What you’ll learn
DEX fundamentals
DEXOps and maturity
Embedding DEX in the organization
Governance, collaboration, and risks
Who will benefit?
If you own and drive the vision for DEX across the organization, the DEX Transformation Sprint is for you.
If you work with business stakeholders and department leaders to champion the use of DEX management, the DEX Transformation Sprint is for you.
If you oversee DEX procedures and targets, the DEX Transformation Sprint is for you.
How This Learning Path Works
The basics
The Sprint begins 2 weeks prior to Experience Boston with eLearning prerequisites on Nexthink Learn followed by a 3-hour session led by our seasoned consultants at the conference in Boston (15 Oct.). An exam will be available on Learn following the event.
Blended learning approach
By integrating eLearning prerequisites with an instructor-led session at Experience, you can enhance your knowledge through online portal courses while also engaging in peer interactions in a practitioner environment.
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eLearning courses Complete prerequisites on Nexthink Learn before attending Experience Boston. |
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Instructor-led session Engage with our expert Nexthink consultants. |
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Peer learning Network and gain insights from Nexthink practitioners like you. |
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Certification To achieve certification, the final step is to successfully complete an exam on Nexthink Learn. |
Meet the Instructors
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Cyril Gobrecht |
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Jean Abou-Diwan |
Meet the Instructors
Cyril Gobrecht
Professional Services Team Lead
With over 20 years of experience, I've been instrumental in helping customers transform IT management practices. My 10+ years of leadership, coupled with ITIL Expert certification, have equipped me to help build high-performing teams and drive strategic initiatives. At Nexthink, I've spent 6 years optimizing end-user digital experiences by aligning processes with Nexthink's capabilities to deliver measurable business impact.
Jean Abou-Diwan
Professional Services Team Lead
With over 17 years of experience in IT, including 12 years in ITSM and 5 years specializing in EUEM with Nexthink, I have collaborated with over 80 companies to enhance their DEX strategies. My expertise spans from transforming ticket-driven IT to user-centric IT, establishing me as a recognized DEX expert. Beyond my professional achievements, I am a Gourmet Explorer and Wine Enthusiast, living by the motto: “Life is too short for bad wine and bland food.”